Artificial Intelligence In Aviation Industry
Artificial Intelligence In Aviation Industry
Artificial intelligence has greatly facilitated the lives of people in all spheres, including aviation. Currently, we can buy tickets online, monitor all flight updates, and whatnot. Thanks to AI, now it’s possible to optimize analytics, customer service, and many other processes.
The global AI in aviation market size reached US$ 653.74 million in 2021. Specialists also expect it to increase to about US$ 9,985.86 million by 2030. So, the role of artificial intelligence in aviation is gigantic.
Areas Of Application Of Artificial Intelligence In Aviation
Flight Safety
Technical maintenance is the most important part of any flight. Therefore, delays often occur due to unscheduled maintenance, which can be predicted in advance with the help of artificial intelligence and its excellent work with analytics.
Preventive maintenance solutions are currently being developed for more successful data management from aircraft condition monitoring sensors. Learning about the technical condition of the aircraft from notifications and reports, in case of problems, employees will be able to fix them in advance and not delay the flight. At the same time, managers will receive up-to-date information about this, including data on inventory and expenses.
Automation Of Messaging
AI in airlines is used as a support service. The fact is that when flights are postponed or delayed, people need to be notified about it in a timely and high-quality manner, which artificial intelligence copes with perfectly. It helps to speed up all notification processes, sort and classify email messages, and much more.
Furthermore, many airlines create chatbots that help their customers with all the problems: baggage tracking, ticket booking, and even answers to all questions.
Crew Management
Artificial intelligence in the aviation market is not only good as a support service for airline customers but is also an indispensable assistant to the employees of companies themselves in their internal processes.
So, it plays an important role in the management of the crew, namely the development of the work schedule of each person. For this purpose, a lot of additional data is used, such as the flight route, licensing and qualifications of crew members, aircraft type and fuel use, work rules, vacations, and weekends. Only taking into account this list, you can build a schedule suitable for all pilots and flight attendants. Artificial intelligence undoubtedly helps in this thanks to its amazing work with big data analysis. Moreover, it allows you to make flights safe, because the system takes into account even the level of risk of fatigue of pilots.
Feedback Analysis
Many airline customers have their own expectations from their services and, unfortunately, they are not always justified. However, many brands offer feedback forms that work with the help of artificial intelligence. They collect various preferences of customers and their positive and negative experiences of using the services of a particular company. So, AI in the aviation industry can analyze all these proposals and make recommendations for improving brand services from this.
Thus, all this helps airlines to improve the quality of their services and occupy high positions in the ratings.
Fraud Detection
Every year, airlines lose large amounts of money due to the activities of fraudsters. Among their typical operations are paying for tickets with stolen cards, deceptions about the loss of luggage and claiming damages, and much more.
For this reason, it is vital to know how to prevent fraud in the airline industry. For this, companies are actively implementing various security systems based on artificial intelligence. Among them are user authentication, SSL data encryption, as well as analytical software that allows you to process data and detect fraudulent activity.
Final Words
Summing up everything written above, it is necessary to admit that the role of artificial intelligence in aviation as well as in any other sphere today is great. It helps people carry out and accelerate different processes such as crew management, fraud detection, automation of messaging, and so on. AI also helps aviation employees make predictions about the technical condition of airplanes to make flights as safe as possible. All in all, AI is an indispensable part of today’s work in the aviation industry.
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